FAQ

Are you a legal website?

Yes, we are a legal website, and we have a lot of customer from all over the world. The store checkout process is powered by PayPal, it’s the most trusted online payment solutions on the web. Because of this, store has all the same securities and payment fraud protection as these leading payment processors. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

 

Do you have real stores? Where can I try the dress on? Ia bit nervous to order the dress online without trying it on first.

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions. 


How can I get fabric swatch before order dresses?

You can order fabric swatch by following link  https://www.bridalsew.com/products/fabric-swatch-fabric-sample, or you can order dresses directly, and we will send the fabric swatch to you for free to confirm the color which one you want before we made the dresses, because we arrange the dress or fabric swatch according to the order number ,and also it is easy and convenient control tracking  by the order number. As full color chart is not selling in the market, each factory only have one copy, we only could send you colors which you chose from our color chart, and the fabric swatch is difficult to find and nobody willing to give us for free in the market , we have to spend much money to find and buy ,so just choose several  colors you want and tell us the color number.

 

How to Order Custom Dress?

1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.

2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.

If you want to give us your custom measurement, we need following size, you can confirm all the size according to our measurement guide.

bust______ cm/inch

waist______cm/inch

hip:_______cm/inch

shoulder to shoulder :_______cm/inch (measured from back of shoulder)

shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)

shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)

shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)

nipple to nipple:_______cm/inch

armhole__________cm/inch (end of arm)


How to order several dresses at a time?

It's easy to order several dresses at a time,

Just choose custom size or standard size, then add it to cart, click "CHECK OUT", you will be directed to second page,

On second page, you can edit quantity, then give us all the information in the note, for example

Dress 1

Bridesmaid name:

Style:(A, B, C, D or E)

Color:

Measurement:US

 

 

Dress 2

Bridesmaid name:

Style:(A, B, C, D or E)

Color:

Measurement:

Bust______ cm/inch

Waist______cm/inch

Hip:_______cm/inch

Butt:_______cm/inch(for mermaid dress )

Shoulder to shoulder :_______cm/inch

nipple to nipple:_______cm/inch

Shoulder to bust :_______cm/inch(measured from middle shoulder to nipple)

Shoulder to hem :_______cm/inch( measure from the front of the body and past the nipple to the end of the dress, please include your shoes on, please see attached picture)

Armhole:_______cm/inch(end of arma circle around the top shoulder))

Armlength:_______cm/inch(from the top shoulder to where you like)(need for dress which has sleeve))

Biceps:_______cm/inch (need for dress which has sleeve)

Neck circumference:_______cm/inch (need for high neck or halter style)

......

ATT: If your girls want to order dress separate, just tell us the first order number or bridal name or email, then we will know which order is your bridesmaid group.

 

When is the better time to order dresses?

You can order the dresses two months advance the wedding date to make sure everything is ok.


Can I change the size or color for my dress after payment?

If you want to change the size or color or any changes, please kindly contact with us within 24h after payment, we will arrange the order after 24h. If the time over 24h, please also contact us , and we will check whether it can be changed.

 

How can I check my order status?

We will update the order (add tracking number ) if the package been sent out, if there is no any new updated, you also can send email to us, we will check and get back to you.

 

How long will it take to receive my package?

If you choose Rush Delivery, delivery time is Within 15-20 days including weekend.

If you choose Norma Delivery, delivery time is around 30-35 days or even earlier (From May to Dec)

It's Around 30-40 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long.

If you need earlier, just choose rush order when you check out or add rush order link to your cart.


Do you accept orders placed outside of the US?

We sure do, shipping worldwide! But please give us your physical address , if you leave the BOX address, the DHL can't sent it over to you.


What if I receive the dress with wrinkles or note?

Because the cutting and making process use the marker pen, if you find notes, it is easy to solve with soapy water (topical scrub), but we will check the dress before send it out. May be the dress with wrinkles during the shipping process , which are normal and easy to solve, just use Garment Steamer to steam the dress, then dress will be become natural, the wrinkles will be disappear.


What is this store's Return and Exchange policy?

You can check the Return Policy : https://www.bridalsew.com/pages/return-policy


What’s the Cancellation Policy?

1, unpaid order: could be cancelled within 24h.

2, paid less than 2 days, 50% cost of dress and shipping cost could be returned,

3, paid at 3-7 days, 30% cost of dress and shipping cost could be returned.

4, dress has been made or finished or sent out, can't return the payment to you.


How about the Taxes?

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.

Please take note that its express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.

Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.


What's the Currency of your item?

It's US dollars.


Can we get a Discount if We order several dresses at a time?

Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price.

We don't charge extra cost to do custom size and color here.

Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.

 

How can you make sure dress will be fit well?

Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.

For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.

Don't worry about measurement, there are seam allowance in both side of dresses, it could be 2-3’’ taken in or out if measurement is not accurate.

There are no extra cost to do custom size and color here.