Please take photos about the problems and contact with us within 2 days after the delivery date (according to the delivery date on the tracking record) if you have any problems about the goods.
1,Lost or Damaged
If the package or goods has any damaged, defective, or mis-shipped standard size dresses.
First: Please take photos about the problem after receiving the parcel, photos proving the quality problem are necessary.
Second: Please contact us within 24 hours of the delivery date and provide evidence of damage or loss so that we can help you verify and file a claim with the courier company.
We then work with you to determine the timing of the desired item. If you still need the item and have time to wait for a new item to be sent out, we will arrange production first and send the fastest courier. If you are pressed for time and cannot wait for the new item to be sent out, we will request a refund immediately and give you a discount on your next purchase as a small token of our appreciation for you, even if the failure is due to a force majeure courier.
2, Return or Refund
For the Custom dresses(custom size or color or any change) or Plus size (over US14) , or didn't inform us within 2 days after delivery,we couldn't accept return if we make correct dress.
For the dress with Standard size (under size US16 )and picture color (no any change), if you need return or alter, please contact us within 2 days(take photos to show the problems), and please send it out within 2 days by DHL or Fedex after we have agreed to return the goods and given the correct return address, please keep the dress as original state with the tag on and no signs of wear, tear, or odors,and leave your order number.
Because our dresses are all made by handemade, maybe there are will a little difference,such as:
For the Color, maybe there is color difference because of the monitor and light, if you couldn't confirm the color, please contact us or order fabric swatch to confirm.
For the Size, our dresses rush true size, please accordind to our measurement guide to measure your body, to check each part size of size chart to choose the size.
For the Lace,because there are so many lace on the market, sometimes there is a shortage or no longer produced, so we will look for the most similar lace production,we will confirm with you.
So please knowplease note this policy, because even you returned, we can't sell them again in the future, we hope that each customer receives the clothes are new made.
3, Change or Alter
If the dress couldn;t fit well, we can alter it for free, please contact with us within 2 dayss after delivery date (take photos about the problem). we do not accept returned or change items that were sent back by you directly without checking with us first. you can contact us by email firstname.lastname@example.org , after we accept alter, and you need send it back within 2 days, and tell us the tracking number.
If you need alter, you will be responsible for paying shipping fees back(send it out and send to you again) including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.
Especially for custom-made dress, we do not accept returns, of course, if there are obvious problems such as size and color is wrong or big breakage, we will accept returns or partial refunds if you can provide the correct video and pictures, then can make it clear that it's a problem from us. However, if the dress has some threads or small stains (can't tell it's caused by us or easy solve), we can't accept the return, but we will try our best to apply for a partial discount.
Of course if there is a problem with the size due to our fault, you can choose to alter it locally or return it for alteration, and we will cover these costs.
If there are no quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 2 ways to solve it.
1, Get 50% discount to keep it.
2, We will remake one and send it ASAP, the first dress need to send back.
3, Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4, Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5,Refund Time: We will request a refund as soon as we receive the package and check is ok, so it depends on the courier time you used!
Contact us: email@example.com